Operation and availability

Doctra will support you in the concept development and accompany you during the implementation.

Concept development and accompanied implementation

Doctra will support you in the design and implementation of ECM environments. Thereby, various aspects must be taken into account:

Data security and access concepts

High availability and clustering

Backup and recovery

Standardization and traceability

Support during system operation

Doctra won't just consult you on the selection of the ECM solution that best suits your company, but also offer a sound support during the technical system operation. As external experts we will be at your side and provide consulting as well as practical support, and offer individually adapted Service Level Agreements (SLA) upon request. Thereby, we have fixed resource contingents for administrative activities and technical support services. This will keep the costs transparent, and provide you with a full control at all times.

In addition, we can also implement system monitoring solutions for standard system management tools.

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Individual data backup

After the archiving of  documents and, precautions should be taken to ensure that the archived data is not lost. Since each ECM installation is customized, the data backup solution must also be tailored to the respective company needs. Find out more about data backup concepts in our flyer.

München
(Headquarters)

Doctra GmbH
Bretonischer Ring 18
D-85630 Grasbrunn
T +49 89 95 44 119 20
F +49 89 95 44 119 49

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Frankfurt
(Branch Office)

Doctra GmbH
Rheinstraße 29
D-60325 Frankfurt am Main
T +49 89 95 44 119 40


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Vienna
(Branch Office)

Doctra Austria GmbH
Lassallestraße 7B
A-1020 Wien
T +43 660 4877849


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