Managed Services
The operation of a complex ECM system can pose a range of challenges for a company. We help companies master their system operations. With our managed services we offer support in case of faults, regular operational tasks and maintenance activities for your ECM system.
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Doctra is your licensed Partner for OpenText and SAP.
The challenges
The operation of a complex ECM system can pose a range of challenges for a company. It starts with readying of infrastructure, which can consist of many servers, that need to be acquired, installed, operated and maintained. In addition, maintenance tasks such as updates and upgrades, changes of the infrastructure and system configuration changes.
- System expansions and updates
- Unplanned maintenance and downtimes
- Cost controls and transparent operation
20+ years of technical and strategic experience
End-to-End Consulting and Support
From Concept to Implementation in no time
Our answer
Incident Support Services
Through the Doctra Incident Support Service, Doctra can assist with issues such as system outages or performance problems, helping to restore system functionality and minimize unplanned interruptions.
Incident + Admin Support Services
As part of the regular operational workflow, we provide the necessary administrative support for implementing service requests for planned activities, such as configuration changes or user and permission management.
Maintenance Support Services
Through our Maintenance ECM Service, we can take on proactive tasks, to improve the middle and longtime system availability. This allows us to take over the operation of ECM applications and infrastructure and relieve IT-teams from the specialized tasks of ECM management.
Over 100 companies trust our work
“Doctra is a reliable partner with whom we have been working successfully for many years and who helps us to manage the complexity of our systems and processes.”
"We were able to standardize and automate the accounting and purchasing processes across the entire company through the introduction of VIM for SAP."
„Doctra was a reliable partner even in turbulent times, which didn’t play the blame game, but looked for solutions and always found them.“
„We needed a company-wide ECM-Platform, that was so deeply integrated with SAP, that we could not only store documents centrally but also make them available from every point of the business process.“
„Doctra is our key partner for ECM. Even in the demanding Pharma environment the consultants always have their business under control.“
„Doctra was able to demonstrate "best practice" solutions for all requirements through its experience from many projects.“
„We certified Doctra as the world’s first OpenText SAP Competence Partner for xECM. Not without reason: Doctra combines a professional approach with one-of-a-kind know-how in the ECM environment and looks back on a large number of highly successful ECM-projects realized with OpenText.“
