Business Consulting
A good solution emerges when people take the time to analyze company goals and compare them with suggestions about „best practices". At Doctra, we are familiar with a wide range of business processes from many projects and know how these can be implemented technically and organizationally. Our many years of close collaboration with SAP and OpenText enables us to seamlessly implement your projects and work with you to develop long-term strategies.
Implementation
We don’t just advise; we implement what we recommend. We implement solutions together with you that match the requirements of your company. We ensure that the solutions are optimally integrated into your infrastructure with OpenText and SAP. So that a long-term and smooth operation is possible.
Managed Services for a smooth operation
The operation of a complex ECM system can present a company with a variety of challenges. From providing the infrastructure, performing maintenance tasks such as updates and upgrades, to making configuration changes. At Doctra, we not only assist with project work but also support system operations with our expert knowledge. We offer both on-demand support through our support service and, if desired, we can also take over the ECM system operation for you. With Doctra Managed Services, you receive a professionally managed ECM infrastructure with clearly calculable monthly costs, without any surprises.
Managed Services in DetailOverview of all solutions
VIM - Vendor Invoice Management
Vendor Invoice Management (VIM) from OpenText is a powerful tool for your invoice processing. Receiving invoices, paying them on time and complying with legal and tax requirements are fundamental to a company's success.
xECM - Extended Enterprise Content Management
By bringing together documents and processes, xECM enables access to information when and where it is needed, improves decision-making and increases operational effectiveness. Maximum efficiency is achieved when everyone can access all information from their familiar working environment.
CCM - Customer Communications Management
Customer Communication Management (CCM) encompasses the management of all of a company's communication channels, from traditional letters to digital media such as emails and social media. The aim is to ensure consistent, personalized and relevant communication in order to increase customer satisfaction and build long-term relationships.
ILM - Information Lifecycle Management
SAP ILM (Information Lifecycle Management) is a solution from SAP that helps companies to manage and protect data throughout its entire lifecycle. It includes functions such as archiving, cleansing, data protection and compliance management to ensure compliance with regulations and minimize risks.
Managed Services
Operating a complex ECM system can present a company with a variety of challenges. We help companies to master their system operation. We offer support both in the event of a malfunction with our support service and for regular operational tasks and maintenance activities for ECM system operation as a managed service.
Over 100 leading medium-sized companies and corporations trust our work.
Partner
We offer a wide range of innovative services and solutions in the field of ECM. We are successful not only thanks to our many years of experience, but also thanks to our strong partners, for whom we work together with leading software providers and system integrators. We are always interested in expanding this network with additional strong partners.